AWS re:Invent 2024 - Business Apps
Back to all Re:Invent 2024
Table of Contents
AI & ML
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The video discusses optimizing AI/ML workloads using Amazon EC2 Graviton, covering Graviton's performance improvements, software optimizations, and use cases for generative AI, data processing, and vector databases. The presenters highlight Anthropic's experience in adopting Graviton and provide guidance for integrating Graviton into AI/ML pipelines to achieve better price-performance.
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This talk discusses Amazon's use of generative AI in various applications, including product listing generation, recommendations, and shopping assistants. The key learnings focus on prioritizing customer experience, designing for production scale, and leveraging specialized hardware like AWS Inferentia and Trainium chips to improve cost-efficiency and performance.
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The talk provides an in-depth look at the machine learning infrastructure that powers autonomous driving at Zoox, a company building fully autonomous electric robotaxis. It covers the various ML use cases, the data, training, and serving infrastructure, as well as the unique challenges of building ML systems for an autonomous vehicle company.
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Analytics
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The presentation discusses how Amazon Connect's analytics capabilities, including Contact Lens and generative AI, can empower businesses to make data-driven decisions and continuously improve their contact center operations. The case study of Toyota's implementation showcases how these tools can enhance customer experience, agent productivity, and overall contact center performance.
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This session explores how Amazon Connect is revolutionizing contact center management by leveraging generative AI to empower managers with actionable insights and streamline operations. Attendees will learn about the latest advancements in Contact Lens, including automated quality assurance, customizable dashboards, and integrations with external data sources, all aimed at driving unprecedented efficiencies and enhancing the customer experience.
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Customer Experience
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The session explores how Air Canada, a major airline, transformed its customer service experience by adopting Amazon Connect, AWS's cloud-based contact center solution. The presentation highlights Air Canada's journey, including the challenges they faced, the solutions they implemented, and the impressive business results they achieved, such as significant cost savings and improvements in customer satisfaction.
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This session explores how Amazon.com powers its customer-obsessed service using Amazon Connect, the company's cloud contact center solution. It highlights Amazon's focus on eliminating customer issues through self-service and automation, and leveraging technologies like generative AI to enhance both customer and agent experiences.
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Developer Experience
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AWS re:Invent 2024 showcased how Amazon leveraged AWS services, particularly Amazon Q Developer, to streamline its software development lifecycle across the organization. The presentation highlighted Amazon's strategic adoption of Q Developer, which enabled them to accelerate development, improve testing, and modernize their codebase, ultimately leading to significant productivity gains and cost savings.
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The video discusses how Pearson, a global learning company, transformed its contact center by integrating Amazon Connect and Salesforce Service Cloud to improve customer and agent satisfaction, reduce costs, and enable a global follow-the-sun model. The session also previews the upcoming Salesforce Contact Center with Amazon Connect solution, which will provide additional features like in-app voice, chat, and unified routing within the Salesforce agent experience.
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This presentation discusses how Amazon has leveraged generative AI to simplify and enhance the ad creation process for its advertisers. It highlights the technical architecture, iterative development approach, and the significant business impact of these AI-powered solutions, which have led to increased campaign performance and creative experimentation for Amazon's advertising customers.
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This session explores how Amazon Connect's forecasting, capacity planning, and scheduling capabilities can help businesses optimize their contact center workforce and improve operational efficiency. The presentation features case studies from Fujitsu and John Hancock, showcasing how they have leveraged Amazon Connect to achieve cost savings, enhance customer experience, and streamline workforce management processes.
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This talk explores how Amazon Connect, a cloud-based contact center solution, enables companies to reimagine end-customer self-service through seamless integration of no-code/low-code experiences, generative AI capabilities, and advanced analytics. The presentation showcases how Amazon Connect empowers businesses to deliver personalized, efficient, and automated customer service journeys, reducing operational costs and enhancing customer satisfaction.
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The video discusses how Frontdoor, Inc. leverages Amazon Connect to boost agent productivity and deliver seamless customer experiences across self-service and agent-assisted channels. The presentation highlights Frontdoor's journey in transforming its contact center operations, including rapid deployment during the pandemic and the use of Generative AI to enhance agent assistance and self-service capabilities.
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Coinbase, the largest cryptocurrency exchange in the U.S., transformed its customer service experience by adopting Amazon Connect, an omnichannel contact center solution. The presentation showcases how Coinbase overcame challenges with its previous telephony and chat vendors, and how Amazon Connect's seamless integration, scalability, and advanced features enabled Coinbase to provide a unified, personalized, and efficient customer experience.
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Retail
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The presentation showcases the successful implementation of Amazon's Just Walk Out technology at UC San Diego, which has significantly improved the customer experience, increased revenue, and enhanced operational efficiency in the university's dining and retail operations. The video highlights the technology's benefits, including increased throughput, extended hours, reduced queuing, and decreased theft, demonstrating its broader applicability beyond the education sector.
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This presentation discusses the integration of RFID technology into Amazon's Just Walk Out system to streamline autonomous checkout in retail, particularly for the apparel industry. The speaker highlights the key benefits of the RFID-based solution, including increased store throughput, expanded hours of operation, enhanced shopper experience, reduced shrinkage, and improved labor efficiency for inventory management.
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Security
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This video discusses how the U.S. Army uses AWS Wickr to secure mission-critical communications. The presentation covers the threat landscape, the features and capabilities of Wickr, and how the Army has leveraged Wickr to enable secure communication, collaboration, and data management across different security levels and environments.
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Sustainability
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The video discusses how AWS and BMW are collaborating to transform sustainability operations in the automotive industry using AWS Supply Chain and the Catena-X initiative. The presentation highlights the challenges of supply chain data management and sustainability reporting, and introduces a solution that streamlines data exchange and collaboration within the automotive ecosystem.
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