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AWS re:Invent 2024 - New to AWS

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AI & ML

AWS re:Invent 2024-Generative AI: Transforming LATAM Airlines' call center CX from POC to MVP-NTA202

This talk discusses how LATAM Airlines, the largest carrier in South America, partnered with AWS to implement a generative AI-powered voice bot solution for their call center. The solution, which started with a proof of concept and eventually scaled to 32% containment of customer demand, has improved customer experience, reduced transfer rates, and enabled LATAM to explore further AI-driven opportunities in their business.

AWS re:Invent 2024 - Measure and improve cloud ROI with generative AI (NTA203)

This session discusses how to measure and improve cloud return on investment (ROI) using generative AI. The presenters introduce the AWS Cloud Value Framework, discuss use cases for leveraging generative AI services like Amazon Q and Amazon Bedrock, and explain how to track ROI across key metrics like cost savings, productivity, resilience, and agility.

Architecture

AWS re:Invent 2024 - Skanska’s migration cloud journey: AWS IOT at scale (NTA201)

Skanska, a leading construction and property development company, has partnered with AWS to develop an intelligent building platform called Intellekt. The platform leverages AWS services, including IoT, to improve building performance, reduce carbon emissions, and enhance occupant productivity, showcasing how the engineering, construction, and real estate industry can leverage cloud technology to address industry challenges.

Compute

AWS re:Invent 2024 - Making dollars and sense out of FinOps (SEG202)

This session discusses the importance of FinOps, a practice that combines finance, IT, and the business to optimize cloud costs and drive value. The speakers share insights on getting started with FinOps, growing its impact, and scaling through automation, highlighting real-world examples and best practices from AWS and Wiz Cybersecurity.

Developer Experience

AWS re:Invent 2024 - Unleashing creative potential: Wacom Bridge and AWS compute services (NTA312)

This session explores the partnership between Wacom and AWS to develop Wacom Bridge, a solution that enables creative professionals to seamlessly work remotely using Wacom devices and AWS compute services. The presentation covers the industry trends driving the need for distributed production, the technical details of Wacom Bridge's integration with Amazon DCV and AppStream 2.0, and the benefits of this joint solution for creative teams.

AWS re:Invent 2024 - Building a global SaaS platform from scratch, featuring Werfen (NTA310)

The session provides a comprehensive overview of building a global SaaS platform from scratch, highlighting the key considerations, architecture patterns, and compliance requirements. Werfen's journey in developing a cloud-based SaaS platform for the healthcare and life sciences industry is shared, showcasing their approach to addressing technical, organizational, and regulatory challenges.

AWS re:Invent 2024 - Driving profitable growth with innovative products (SEG201)

This talk focuses on driving profitable growth for software companies through innovative product strategies. The speaker discusses tactics for digital product differentiation, top-line growth, and operational excellence, as well as AWS programs and services that can help software companies achieve their growth objectives.

AWS re:Invent 2024 - Automating scalable order processing using generative AI (NTA301)

This talk showcases how AWS and its partners are leveraging generative AI, specifically Anthropic's Claude models, to automate and streamline complex order processing workflows for AffinityX's customer Koozie Group. The presentation highlights the benefits of the Amorphic data cloud solution, which integrates AI-powered data extraction, validation, and workflow automation to achieve significant improvements in order processing speed and accuracy.

AWS re:Invent 2024 - Adopting the SaaS mindset to drive growth (SEG203)

The video discusses the adoption of the SaaS (Software-as-a-Service) mindset to drive business growth. It features insights from AWS, Fortra, Phrase, and Miro, highlighting the benefits, challenges, and strategies involved in transitioning to a successful SaaS model.

AWS re:Invent 2024 - How generative AI is transforming legal tech with AWS (NTA311)

The video discusses how generative AI is transforming the legal tech industry, with a focus on AWS's cloud services and technologies that enable legal professionals to automate and streamline various tasks, such as document handling, contract drafting, and legal research. The speakers highlight the challenges faced by the legal industry in adopting technology, the importance of security and privacy, and the potential for generative AI to revolutionize the legal profession by freeing up time for lawyers to focus on more strategic and empathetic aspects of their work.

AWS re:Invent 2024 - How Abrigo transformed its business with AWS: Lessons learned (NTA302)

Abrigo, a financial services company, successfully migrated its IT infrastructure from on-premises data centers to AWS, achieving significant cost savings, operational resilience, and business agility. The company then embarked on a modernization journey, addressing technical debt, monolithic architecture, and prioritizing architectural improvements to enable faster feature development and leverage AWS native services like containers and serverless.

AWS re:Invent 2024 - Transforming CX for insurance: Customer-centered strategies for growth (NTA320)

The presentation highlights Continental General's journey in transforming its customer experience through a customer-centric approach and leveraging AWS services. It showcases how the company diversified its business, embraced digital transformation, and built a customer enablement platform to better serve its existing and new customers.

AWS re:Invent 2024 - Customer technology journey map 360 (NTA309)

This session provides a comprehensive overview of AWS's approach to supporting customers at different stages of their cloud adoption journey. It covers personas such as Data Center Dave, Energetic Elsa, Strategic Ian, and AWS Expert Emma, and discusses the architectural patterns and guidance AWS offers to address their specific needs and challenges.